Shipping & Delivery

Shipping & Delivery Policy – Xiaodaidai

At Xiaodaidai, we aim to make every order simple, fast, and reliable. This Shipping & Delivery Policy explains how we process orders, estimated delivery timeframes, tracking updates, and important notes to ensure a smooth experience. By placing an order on xiaodaidai.com, you agree to the shipping terms described below.

1. Order Processing Time

All Xiaodaidai products are made-to-order. Production begins shortly after purchase. Orders are typically processed and prepared for shipment within 2–5 business days. Processing includes order verification, production, quality inspection, and packaging.

Weekends and public holidays are not considered business days.

2. Estimated Delivery Time

After production is completed, shipping within the United States typically takes 2–5 business days, depending on your location and carrier schedules.

Delivery times may vary due to distance, carrier delays, weather conditions, seasonal demand, or other circumstances outside our control.

3. Shipping Cost

All orders shipped within the United States are subject to a flat shipping fee of $6.99 per order. We currently do not offer international shipping.

4. Tracking Information

Once your order ships, you will receive an email containing your tracking number and instructions to follow your delivery progress.

If you do not receive tracking details within 24 hours after shipment, please contact our support team for assistance.

5. Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Customers are responsible for providing correct address details and reviewing them before placing an order.

Address changes can only be made before an order enters production. Orders delivered to an incorrect address provided by the customer cannot be refunded or replaced.

6. Delivery Delays

While we work with reliable carriers, delivery timelines are not guaranteed. Delays may occur due to weather, carrier operational issues, high-volume seasons, or unforeseen events.

Tracking information will provide the most current delivery status. You may contact us if your package shows no movement for several days.

7. Lost or Marked-Delivered Packages

Once a package is marked as “Delivered” by the carrier, responsibility for the shipment transfers to the customer.

If your package is marked delivered but cannot be located, please check your surroundings, confirm with household members or neighbors, and contact the carrier for further details. You may also contact us for guidance, and we will assist where possible.

8. Customer Support

If you have any shipping or delivery questions, our support team is ready to help. Typical response time is within 24–48 business hours.

Email: support@xiaodaidai.com

9. Contact Information

Business name: XIAODAIDAI LLC
Address: 17 Windjammer Way, Bath, ME 04530, United States
Email: support@xiaodaidai.com
Website: xiaodaidai.com