Cancel/ Change Order

Order Adjustment & Address Verification Policy – Xiaodaidai

At Xiaodaidai, we want your shopping experience to be smooth, flexible, and stress-free. We understand that mistakes happen—addresses can be typed incorrectly, or you may change your mind shortly after placing an order. This Order Adjustment & Address Verification Policy explains how and when changes can be made, what limitations exist, and what responsibilities customers hold regarding accurate delivery information.

Our goal is to process and ship orders quickly, so timing is essential. Please read this policy carefully before completing your purchase on xiaodaidai.com.

1. Adjustment & Cancellation Window

To help accommodate last-minute updates, Xiaodaidai provides a 4-hour window after an order is placed. During this time, you may request:

• Order cancellation

• Item changes or swaps

• Quantity adjustments

• Address corrections

• Any other modification related to your order

Because our fulfillment team begins working on orders shortly after they are received, changes can only be guaranteed when requested within the first 4 hours.

To request an adjustment, you can:

• Use the Contact Us page on our Website

• Submit a support ticket

• Email our support team at support@xiaodaidai.com

We encourage customers to reach out as soon as possible to improve the likelihood of successful modification.

2. After the 4-Hour Window

Once the 4-hour period has passed, your order has likely already entered processing or production. At this stage, we are no longer able to:

• Cancel the order

• Modify products, sizes, or colors

• Change quantities

• Update the delivery address

This policy ensures that production remains timely and ensures fairness for all customers waiting for their orders.

We appreciate your understanding and cooperation. Our streamlined process allows us to ship orders quickly, and limiting changes helps maintain that speed and consistency.

3. Importance of Accurate Address Information

Providing a complete and correct address at checkout is essential to ensure your package arrives without delays. Customers are responsible for entering:

• Full street name and house number

• Apartment or unit number (if applicable)

• City and state

• ZIP code

• Any additional details required by your local carrier

We strongly recommend reviewing all address fields carefully before submitting your order. Small mistakes—such as missing apartment numbers or incorrect ZIP codes—may cause significant delays, misdeliveries, or returned packages.

4. Address-Related Delivery Issues

Because carriers rely entirely on the information provided by the customer, Xiaodaidai is not liable for delivery failures caused by:

• Incorrect or incomplete addresses

• Missing apartment, suite, or unit details

• Wrong ZIP or city

• Misspelled street names

• Outdated address information

If a package is returned to us due to address errors, reshipment fees may apply. If the package is marked as delivered to the incorrect address supplied at checkout, we are unable to offer refunds or replacements.

Your careful attention during the checkout process allows us to deliver your order efficiently and prevents unnecessary delays.

5. Processing Speed & Fulfillment Timeline

Once an order is placed and the 4-hour window has passed, our team begins fulfillment. This includes:

• Pulling items from inventory

• Preparing custom or made-to-order products

• Conducting quality checks

• Packaging the order

• Forwarding the shipment to our carrier partners

Because of our fast processing system, most orders are shipped within one business day. This quick turnaround is why the adjustment window is limited—it ensures customers receive their items as soon as possible.

6. Customer Responsibilities

By placing an order on xiaodaidai.com, customers agree to:

• Provide accurate and complete contact and address information

• Review all order details before finalizing checkout

• Request updates only within the 4-hour modification window

• Contact support promptly for any issues

Failure to follow these responsibilities may result in delays or delivery complications beyond our control.

7. Customer Support & Assistance

If you have questions, concerns, or need help with an existing order, our support team is ready to assist. You can contact us anytime at:

support@xiaodaidai.com

We strive to respond as quickly as possible and will do our best to assist you within the limits of our policy.

8. Contact Information

For order-related inquiries or general support, please use the official store information below:

Business Name: XIAODAIDAI LLC
Address: 17 Windjammer Way, Bath, ME 04530, United States
Email: support@xiaodaidai.com
Website: xiaodaidai.com

Thank you for choosing Xiaodaidai. Your trust means everything to us, and we are committed to processing every order with accuracy, efficiency, and care.