Refund Policy

Refund Policy – Xiaodaidai

At Xiaodaidai, we want every customer to feel confident and supported when shopping with us. While we strive to ensure each order arrives exactly as expected, we understand that situations may arise where a refund is necessary. This Refund Policy explains how refunds are handled, the steps involved, and what you can expect throughout the process. Our goal is to make refunds clear, fair, and as stress-free as possible.

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1. Overview of Our Refund Approach

We value transparency and want you to know exactly what happens once you request a refund. Every refund request is reviewed by our team to ensure that it meets our eligibility criteria. Once approved, your refund will be processed promptly and securely. Our focus is to provide service that reflects reliability, respect, and care for every customer.

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2. Refund Processing Time

Once your refund request has been reviewed and approved, we will begin processing your refund. Refunds are typically completed within 14 business days. This time frame allows our team to verify your return, confirm eligibility, and complete the transaction through the secure payment system associated with your original purchase.

Please note that actual processing time may vary depending on your payment provider, bank, or card issuer. While most customers receive their refund within the expected window, some financial institutions may take additional time to post the funds to your account.

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3. How Refunds Are Issued

Refunds are always sent back to the original payment method used at checkout. We do not issue refunds to alternate accounts or payment methods.

For customers who paid using PayPal, credit cards, or debit cards, the refund will be credited back to that same account. This process ensures secure handling, financial protection, and proper verification of ownership.

We do not provide store credit unless explicitly requested by the customer and approved by our team.

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4. Refund Notifications

Once we finish examining your returned item and confirm that it meets the refund criteria, you will receive an email notification confirming approval of your refund. This confirmation will include any relevant details such as amount refunded and expected processing time.

If the returned item is not eligible based on our policy, we will notify you with an explanation so you understand why the refund cannot be issued.

We believe communication is essential, and we aim to keep you informed at every step of the process.

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5. Delayed or Missing Refunds

If you have been notified that your refund has been processed but still do not see the funds in your account, we recommend the following steps:

1. Check your bank or card account again — sometimes refunds take additional days to post.

2. Contact your bank or card provider — they may be able to confirm when the refund will appear.

3. Reach out to our support team if the refund has not appeared after your bank review.

Some financial institutions take longer than others to update account balances, so delays of several business days can occur. We are always here to assist if you need further clarification.

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6. Sale Items & Non-Refundable Products

Sale items, promotional items, or discounted products are non-refundable. Only regular-priced items are eligible for a refund. This policy helps us maintain fair pricing and consistent production standards.

Additionally, customized products or items personalized specifically for the customer may not qualify for a refund unless the issue was caused by production error or fulfillment mistake.

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7. Exchanges for Defective or Damaged Items

We offer exchanges only when an item arrives defective, damaged, or incorrect due to our production or fulfillment process. If you believe your item qualifies for an exchange, please contact us with:

• Your order number

• Photos clearly showing the issue

• A short description of the problem

Once verified, we will replace the product with the same item or the closest available alternative if the original item is no longer in stock.

For all exchange inquiries, please contact: support@xiaodaidai.com

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8. Our Commitment to Honesty & Customer Care

Every refund request is handled with respect and fairness. As a small team dedicated to craftsmanship, customer satisfaction is at the core of everything we do. We aim to provide clear communication, reliable support, and responsible resolution for all issues related to refunds.

Your trust in Xiaodaidai helps us continue building high-quality apparel and meaningful service from Maine, USA. We deeply appreciate your understanding and cooperation throughout the refund process.

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9. Contact Information

If you have questions, need help with a refund, or want to follow up on an existing request, you can reach us easily through the information below:

Business Name: XIAODAIDAI LLC
Address: 17 Windjammer Way, Bath, ME 04530, United States
Email: support@xiaodaidai.com
Website: xiaodaidai.com

We’re here to assist you and ensure your experience with Xiaodaidai is dependable, respectful, and fully supported.