Return Policy

Return Policy – Xiaodaidai

At Xiaodaidai, we want every customer to shop with confidence. Each T-shirt and hoodie is carefully produced, inspected, and packaged before shipping. Because our products are made-to-order, production begins shortly after purchase. If something arrives not as expected, we are here to support you with a fair and transparent return process.

1. Return Period & Eligibility

You may request a return within 30 days from the date your order is delivered. As all Xiaodaidai products are made-to-order, production begins shortly after purchase. To be eligible for a return, items must be unused, unworn, unwashed, free of stains or odors, and in original condition with all tags and packaging intact. Proof of purchase is required.

We reserve the right to decline returns for items that show signs of wear, damage after delivery, or missing original packaging. Items that do not meet eligibility conditions may be returned back to the customer.

2. When Returns Are Accepted

We accept returns if the issue results from our production or fulfillment process. This includes:

Defective or misaligned printing
Design or spelling errors made by our team
Wrong item or color shipped
Visible stains, marks, or damage upon arrival
Manufacturing or handling defects

If the mistake is on our end, we will resolve the issue fairly and promptly at no extra cost to you.

3. When Returns Cannot Be Accepted

Returns cannot be accepted for reasons outside our responsibility. This includes:

Incorrect size selected by the customer
Wrong color or product option chosen at checkout
Personalization or custom details submitted incorrectly
Change of mind after production has started
Custom products that were correctly made according to the order

Because our items are made-to-order, correctly produced custom products cannot be restocked or resold.

Please review our size chart carefully before placing your order to ensure the best fit.

4. Refund Process & Return Instructions

Once your return request is approved, we will provide return instructions and the return address. Please do not send items back without prior authorization. Return shipping costs are the customer’s responsibility unless the issue was caused by our team. Shipping fees are non-refundable.

After the returned item arrives at our facility, it will be inspected within 3–5 business days. If approved, a refund will be issued to the original payment method. Refund timing depends on your bank or card provider. Items sent to the wrong address, without approval, or outside policy guidelines may be rejected.

5. How to Request a Return

To start a return, please contact our support team and include:

Your full name and order number
A brief description of the issue
Clear photos showing the problem (if applicable)

Our support team typically responds within 24–48 business hours and will guide you through the next steps.

6. Our Commitment to Quality

Every Xiaodaidai order represents trust. We carefully inspect our T-shirts and hoodies before shipping and continuously improve our production and quality control processes. Each return request is handled with fairness, transparency, and respect for our customers.

If something goes wrong, we are committed to resolving it responsibly and efficiently.

7. Contact Information

Business name: XIAODAIDAI LLC
Address: 17 Windjammer Way, Bath, ME 04530, United States
Email: support@xiaodaidai.com
Website: xiaodaidai.com