Return Policy

Return Policy – Xiaodaidai

At Xiaodaidai, we want every customer to feel confident and cared for from the moment an order is placed to the moment it arrives at your door. Our team puts genuine effort into ensuring that each piece is produced with attention to detail, packaged securely, and delivered in the best possible condition. We understand that sometimes an order may not meet expectations, and when that happens, we’re here to support you through a fair, clear, and customer-focused return process.

Please take a moment to review the full Return Policy below so you know exactly how returns are handled and what steps to take if you ever need assistance.

1. Return Period & Eligibility Requirements

You may request a return within 30 days from the date your order was delivered. To be eligible for a return, your item must meet all of the conditions listed below:

• The product is unused, unworn, and unwashed

• The item has no stains, marks, odors, or signs of wear

• All original packaging, tags, labels, and protective materials remain intact

• The item is in resellable, original condition

• A valid proof of purchase is provided

We reserve the right to decline a return if an item does not meet the eligibility criteria or appears to have been damaged after delivery. Returned items that arrive in unapproved or altered condition may be sent back to the customer.

2. When We Accept Returns

We accept returns for any issue that results from our production, quality control, or fulfillment process, including but not limited to:

• Defective or flawed print quality

• Spelling or design errors made by our team

• Wrong color, wrong item, or incorrect variation delivered

• Visible stains, marks, or noticeable imperfections upon arrival

• Any damage caused during production or warehouse handling

If there is a mistake on our end, we will ensure it is corrected swiftly and fairly.

3. When We Cannot Accept Returns

To maintain fairness for all customers and ensure production accuracy, we do not accept returns for reasons outside of our responsibility. This includes:

• Incorrect size ordered by the customer

• Wrong color or customization option selected during checkout

• Typographical or personalization errors submitted by the customer

• Change of mind after production has begun

• Custom products that were correctly made according to the order details

Personalized and made-to-order items are produced specifically for each customer, so they cannot be restocked or resold once created.

4. Refund Process & Important Notes

After your returned item arrives at our facility, our team will inspect it within 3–5 business days. If the return is approved:

• A refund will be issued to the original payment method

• Refund timing may vary depending on your bank or card issuer

• Shipping fees are non-refundable

• Return shipping may be the customer’s responsibility unless the issue was caused by our team

Items returned without prior approval, sent to the wrong address, or received outside policy guidelines may be rejected.

5. How to Submit a Return Request

If you believe your product qualifies for a return, please contact us and include the following:

• Your full name and order number

• A brief description of the issue

• Clear photos showing the problem (if applicable)

Once received, we will provide instructions for the next steps. Our goal is to respond promptly and guide you through the process in a simple and supportive way.

6. Our Commitment to Quality & Care

At Xiaodaidai, every order represents trust from a customer—and we do not take that lightly. As a small and dedicated team, we are committed to offering high-quality apparel, thoughtful craftsmanship, and genuine customer care. Each return request is handled with respect, transparency, and fairness.

We continuously improve our processes by listening to customer feedback, reviewing quality standards, and ensuring that our products meet the level of care we promise. If something goes wrong, we want you to feel confident knowing we will work with you to resolve it responsibly.

7. Contact Information

If you need help, have questions, or want to start a return, our support team is always ready to assist you. You can reach us using the official store details below:

Business Name: XIAODAIDAI LLC
Address: 17 Windjammer Way, Bath, ME 04530, United States
Email: support@xiaodaidai.com
Website: xiaodaidai.com

We genuinely appreciate your trust in Xiaodaidai and remain committed to ensuring your experience with us is dependable, respectful, and worry-free.