Shipping & Delivery

Shipping & Delivery Policy – Xiaodaidai

At Xiaodaidai, we aim to make every order simple, fast, and reliable. This Shipping & Delivery Policy explains how we process orders, estimated delivery timeframes, tracking updates, and important notes to ensure a smooth experience. By placing an order on xiaodaidai.com, you agree to the shipping terms described below.

1. Order Handling & Processing Time

We work hard to prepare and ship your order as quickly as possible. All purchases are typically processed and dispatched within 1 business day after payment is successfully received.

Processing includes:

• Order verification

• Quality checks

• Packaging

• Preparing the shipment for pickup by our carrier partners

Please note that weekends and public holidays are not considered business days. Orders placed during these times will be processed on the next business day.

2. Estimated Delivery Timeframe

Our standard delivery window for customers within the United States is 2–5 business days, depending on your location and the carrier’s schedule.

Delivery time may vary due to factors such as:

• Distance from our shipping facility

• Carrier capacity or unexpected delays

• Weather disruptions

• High-volume seasons

While most orders arrive within the estimated window, occasional delays outside our control may occur.

3. Shipping Cost

All orders shipped within the United States are subject to a flat shipping fee of $6.99 per order, regardless of quantity or weight. This helps keep our pricing simple and predictable for all customers.

We currently do not offer international shipping unless stated otherwise in future updates.

4. Tracking Information

Once your order has been shipped, you will receive an email with your tracking number and instructions on how to follow the delivery progress.

Tracking updates will typically include:

• Date and time the package was shipped

• Estimated delivery date

• Transit checkpoints

• Delivery confirmation status

If you do not receive your tracking information within 24 hours after shipping, please reach out to our support team for assistance.

5. Address Accuracy & Delivery Requirements

To avoid delays or failed deliveries, please ensure that your shipping address is complete and accurate at checkout. Missing apartment numbers, incorrect ZIP codes, or misspelled street names may result in delivery issues.

Customers are responsible for:

• Providing accurate address details

• Reviewing address information before placing an order

• Contacting us immediately if an address update is needed (before the order ships)

Orders delivered to an incorrectly submitted address cannot be refunded or replaced unless the error was on our end.

6. Delivery Delays & Carrier Issues

While we partner with reliable carriers, delivery timelines are not always guaranteed. Delays may occur due to:

• Weather conditions

• Traffic or route disruptions

• Carrier operational issues

• Seasonal high-volume periods

• Natural events or emergencies

If your package appears delayed, tracking information will often provide the most up-to-date status. You may also contact us if the package has not moved for several days.

7. Lost, Stolen, or Marked-Delivered Packages

Once a package is marked as “Delivered” by the carrier, responsibility for the item transfers to the customer.

If your package is marked delivered but cannot be located:

1. Check around your property, mailbox, porch, and side doors

2. Confirm with household members or neighbors

3. Contact your local carrier office for details

4. Notify us so we can assist with next steps

While we are not liable for stolen packages, we will do our best to help you navigate a solution.

8. Customer Support & Assistance

If you have questions about your shipment, tracking, or delivery, please reach out to our support team at:

support@xiaodaidai.com

We are committed to providing prompt and helpful assistance for all shipping concerns.

9. Contact Information

For all shipping-related questions or general inquiries, please contact us using the official store information below:

Business Name: XIAODAIDAI LLC
Address: 17 Windjammer Way, Bath, ME 04530, United States
Email: support@xiaodaidai.com
Website: xiaodaidai.com

Thank you for shopping with Xiaodaidai. Your support means the world to us, and we are dedicated to delivering a fast, safe, and dependable experience every time you order.